1. In short
You can ask for a full refund within 14 days of any payment, for the Monthly, Annual and Lifetime plans alike. No reason is needed.
The free features and the 14-day trial cost nothing, so there is nothing to refund there.
2. Who pays and refunds
All purchases are made through Paddle.com ("Paddle"), our reseller and the Merchant of Record for all orders. Paddle collects the payment and issues the refund to the payment method you used; we never see your card details.
3. How to ask
- Ask Paddle, who processed your payment: open the help link in the receipt e-mail Paddle sent you (Paddle's buyer support at paddle.net) and request the refund there. If Paddle's buyer support does not refund a payment that this policy covers (within 14 days, or a case in section 7), write to us: we will issue the refund through Paddle ourselves, and if a refund to the original payment method is not possible, we will agree another solution with you.
- You can always write to contact@console-navi.com from the e-mail address you used to buy, with the receipt or the date of the payment. We pass the request to Paddle or process it ourselves.
- Manage Billing on the Billing page of the extension lets you view payments, download invoices and cancel a subscription, but refunds are not requested there.
- The refund goes back to the original payment method. How long it takes to show up depends on your bank or card issuer, usually a few business days.
4. Plans
- Monthly and Annual: each payment, the first and every renewal, can be refunded within 14 days of that payment. Cancelling stops future renewals but does not refund by itself; Prime stays active until the end of the paid period unless you ask for a refund.
- Lifetime: refundable within 14 days of the payment. After 14 days a Lifetime payment is final, except in the cases described in section 7.
- Discounted purchases (early bird, seasonal offers, invite milestones) follow the same rule, and are refunded at the price you paid.
5. What happens after a refund
- Prime from that payment ends right away, and a refunded subscription is cancelled. Your account stays and returns to the free plan with every free feature.
- A refund does not give you a new free trial.
- If the payment came from a friend you invited, the 7 days the inviter received when the friend subscribed are withdrawn when the refund happens within 30 days.
6. Account deletion and suspension
- Deleting your account while a subscription is renewing: cancel the subscription first. Once the cancellation is set, you can delete the account. Deleting the account ends Prime immediately, and the unused part of the paid period is not refunded. A full refund within 14 days of a payment, as described above, remains available.
- A Lifetime plan has no renewal to cancel. Deleting the account ends the plan, and a payment older than 14 days is not refunded for that reason.
- Suspension for violations: if we suspend or end an account because you materially breach the Terms or abuse the service, no refund is given. We look at each case ourselves.
7. After 14 days, and exceptions
After 14 days payments are not refunded, except when the law requires it, when we charged you twice or the wrong amount, or in the cases set out in the Terms: we end your account for a reason other than your breach or stop offering a paid plan (the unused part of what you paid), or we discontinue CCN (Lifetime payments made in the 6 months before the notice). Write to us and we will look at it. We may decline a new purchase from someone who repeatedly buys and refunds.
8. Chargebacks
Please contact us before you ask your bank for a chargeback; a refund is faster. A chargeback ends Prime for that payment.